Privacy Policy
This Privacy Policy describes how Essential Pro Builders Inc. (“Essential Pro Builders,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit getessentialpros.com (the “Site”) or submit a quote request, call or email us, or otherwise interact with our online services.
We operate as a commercial construction business in California and handle personal information in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable federal and state laws.
1. Who this policy covers
This Policy applies to visitors and users of the Site, individuals who submit quote or contact forms, and people who communicate with us by phone, email, or other channels linked from the Site. It does not cover offline employment applicants or third-party websites we do not control.
2. Personal information we collect
Depending on how you use the Site, we may collect:
- Quote and contact form data. When you leave a request on the Site (including “Get a Quote” forms), we may collect your first and last name, phone number, email address, selected service type, project notes or description, and your privacy consent choice.
- Communications data. Information you provide when you call, text, or email us, including the content of your messages and call details needed to respond.
- Device and usage data. IP address, browser type, device type, approximate location derived from IP, pages viewed, referring URL, timestamps, and similar technical data collected automatically when you browse the Site.
- Cookie and preference data. Cookie choices you make through our cookie banner and identifiers stored in cookies or similar technologies (see Section 5).
We do not knowingly collect sensitive personal information (such as government ID numbers, precise geolocation, financial account credentials, or health data) through the Site’s quote forms.
3. How we use personal information
We use personal information to:
- Respond to quote requests and schedule walkthroughs or estimates;
- Communicate about your project, services, licensing questions, or support;
- Operate, maintain, secure, and improve the Site;
- Understand Site traffic and how visitors use our pages (including through analytics, where enabled);
- Remember your cookie preferences;
- Comply with law, enforce our terms, and protect our rights, users, and business;
- Send service-related messages related to your inquiry (for example, confirming we received your request).
We do not use Site form submissions to engage in automated decision-making that produces legal or similarly significant effects without human involvement.
4. How we share personal information
We may share personal information with:
- Service providers that help us host the Site, process forms, send communications, provide analytics, or support IT and security — under contracts requiring them to use data only for our instructed purposes;
- Professional advisors such as lawyers, accountants, or insurers when reasonably necessary;
- Authorities or other parties when required by law, subpoena, or court order, or to protect rights, safety, or property;
- Business transfer recipients if we are involved in a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
We do not sell your personal information and we do not share it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
5. Cookies and similar technologies
We use cookies and similar technologies to run the Site and, depending on your choices, to measure traffic.
- Essential cookies. Required for core Site functions, security, and remembering your cookie preference. These cannot be turned off through our banner without affecting basic Site operation.
- Analytics / optional cookies. Used to understand visits, pages used, and performance so we can improve the Site. These are used only if you accept them via the cookie banner (“Accept all”). You may choose “Essential only” or “Decline” to limit optional cookies.
Most browsers let you block or delete cookies in settings. Blocking essential cookies may affect how the Site works. Cookie tools on the Site (Accept all / Essential only / Decline) control optional cookies for your browser on this device.
6. Retention
We keep quote and contact inquiries for as long as needed to respond to your request, manage related business records, and meet legal, tax, insurance, or dispute-related requirements. Usage and cookie data are generally retained for shorter periods consistent with analytics and Site operation needs, unless a longer period is required by law.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your privacy rights (United States / California)
If you are a California resident, you may have rights under the CCPA/CPRA, including the right to:
- Know / access the categories and specific pieces of personal information we have collected about you;
- Delete personal information we collected from you, subject to legal exceptions;
- Correct inaccurate personal information we maintain about you;
- Opt out of the sale or sharing of personal information (we do not sell or share as described above);
- Limit the use and disclosure of sensitive personal information (we do not seek this through Site forms);
- Not be discriminated against for exercising your privacy rights.
Residents of other U.S. states may have similar rights under applicable state privacy laws. To exercise any available right, contact us using the details in Section 12. We will verify your request as required by law and respond within the applicable statutory period. You may also designate an authorized agent to submit a request on your behalf, subject to verification.
Do Not Track. Some browsers offer a “Do Not Track” signal. There is no uniform industry standard for responding to these signals. Our Site responds to cookie choices you make through our banner.
9. Children’s privacy
The Site is intended for adults and business users. We do not knowingly collect personal information from children under 13 (or under the age required by applicable law). If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
10. Third-party links
The Site may link to third-party websites, social media platforms, or tools. Their privacy practices are governed by their own policies. We are not responsible for those third parties’ content or privacy practices.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The version posted on the Site is the current Policy. Continued use of the Site after an update means you acknowledge the revised Policy.
12. Contact us
For privacy questions, requests to access, correct, or delete personal information, or other privacy-related inquiries:
Essential Pro Builders Inc.
Email: info@getessentialpros.com
Phone: (747) 283-6191
Business address: 15720 Ventura Blvd, Encino, CA 91436